1. Introduction
Mandloi Enterprises (“we”, “us”, “our”) values your privacy. This policy describes how we handle personal information collected through our website, client portal, and the course of our service engagements, in accordance with the Digital Personal Data Protection Act, 2023.
2. Information We Collect
- Identity data: name, designation, organization, GSTIN.
- Contact data: business email, phone, billing address.
- Account data: hashed credentials, role, login activity.
- Transactional data: orders, invoices, payment status.
- Technical data: IP address, browser, device, cookies.
3. How We Use Your Information
We use personal information to:
- Provide, operate and improve our services;
- Process orders, invoices and statutory reporting;
- Communicate operational updates and respond to enquiries;
- Detect, prevent and address fraud or technical issues;
- Comply with applicable legal and regulatory obligations.
4. Sharing & Disclosure
We do not sell personal information. We share data only with trusted processors — such as payment gateways, hosting providers and statutory auditors — under appropriate confidentiality and data processing agreements.
5. Cookies
Our website uses cookies and similar technologies to remember your preferences, keep you signed in, and measure performance. You can control cookies through your browser settings; disabling them may affect site functionality.
6. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law (typically eight years for financial records under the Companies Act, 2013).
7. Your Rights
Subject to applicable law, you have the right to:
- Access and obtain a copy of your personal data;
- Request correction of inaccurate information;
- Request erasure where legally permissible;
- Withdraw consent at any time for processing based on consent;
- Lodge a complaint with the Data Protection Board of India.
8. Security
We implement reasonable administrative, technical and physical safeguards — including TLS encryption in transit, encrypted backups and role-based access — to protect your information. No method of transmission, however, is 100% secure.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a minor has provided us information, please contact us so we can delete it.
10. Contact Us
For any privacy-related question, request, or complaint, please write to our Grievance Officer:
Bherusingh Mandloi — Grievance Officer
00 Manadvada, Dharampuri, Dhar, Madhya Pradesh — 454449
info@bherusinghmandloi.com
+91 96854 74125